Conducting Workplace Incident Investigations
When a workplace incident occurs—whether it’s an injury, property damage, or even a near-miss—it’s essential for organizations to respond swiftly and thoroughly with an incident investigation. These investigations are more than just procedural; they help prevent future risks, validate workers’ compensation claims, and demonstrate a commitment to employee safety.
When to Investigate
Organizations should investigate all incidents, regardless of severity. This includes events causing injury or illness, minor first-aid cases, property damage, or near-misses. Prompt investigations preserve vital details and prevent inconsistencies in accounts.
Who Should Investigate
A team approach is best. Investigations typically involve safety professionals, HR, supervisors familiar with the work area, and members of senior leadership. All participants should be properly trained, with backup plans in case of absence.
Investigation Process
- Preserve and document the scene: Secure the area and collect detailed notes, photos, and witness statements.
- Collect supporting documents: Include employee statements, training records, maintenance logs, and safety policies.
- File workers’ compensation claims: Start the process immediately if there’s a work-related injury or illness.
- Identify root causes: Use tools like the “five whys” to uncover underlying issues, such as process or design flaws.
- Implement corrective measures: Update policies, enhance training, and improve maintenance to prevent recurrence.
- Follow up: Regularly assess the effectiveness of corrective actions and adjust as needed.
Effective incident investigations protect both employees and organizations. A structured, well-documented process not only ensures compliance but also builds a safer, more trustworthy work environment.
For more details, refer to the following safety resources provided by the Kentucky AGC Self Insurers’ Fund.